Accounts Receivable Policy
We pride ourselves in our service to customers and we believe good service deserves prompt payment.
We are a small business and operate in a professional manner, we expect our customers to conduct business with us in a professional manner as well.
We have designed our accounts receivable (A/R) policy to be as flexible and considerate as possible and are happy to accommodate extensions of payment in most cases.
Overdue Statuses
Due
An invoice is due from the date the the invoice is generated until the Due Date printed on the invoice.
Overdue
If full payment is not received, or an extension is granted by the due date, the customer's account goes into Overdue status.
When a customer’s account status is “Overdue” the following restrictions are placed on their account:
- The customer does not receive support from the Klixo helpdesk
- Access to the Klixo Website Manager may be restricted
- The customer may not order new products or services
- An deliverables for which we have not received full payment remain the propery of Klixo Limited
A customer may remove the overdue status from their account by paying their account in full or negotiating an extension before the Account goes into review.
Review
If an invoice remains overdue with no extension for 30 days it is automatically reviewed. During the review process an account manager will review the status of the account and evaluate:
- Whether or not Klixo wish to retain the customer
- Whether or not an extension can be negotiated to ensure that the account is not closed
Once an account is in the review status, payment in full by the customer will not guarantee that Klixo will keep the account open. Klixo may decide to close the account without further notice. Special restrictions may be placed on the account if the customer wishes to continue their service with Klixo.
Closure
The final action by Klixo for an account that remains overdue for 60 days is complete closure of the account.
- Web hosting is cancelled
- Domain name registration is allowed to lapse
The customer is still legally required to pay the overdue amount after the account has been closed.
Extensions
- An extension is an extension of time granted to pay the bill
- An extension is only granted if a schedule of payments is agreed to by the customer
- An extension is cancelled the first time a customer fails to meet a payment on the schedule
